At Emporio Decor, we strive to provide a seamless and reliable shipping experience for our valued customers. Please take a moment to familiarize yourself with our shipping policy:

1. Order Processing Time:

   • Once you place an order, our team will carefully process and prepare it for shipment. Order processing typically takes 1-2 business days. Please note that processing time may be longer during peak seasons or special promotions.

2. Shipping Methods:

   • We offer various shipping methods to accommodate your needs:
     • Standard Shipping: Our standard shipping option delivers orders within 5-7 business days. This method is ideal for customers looking for a cost-effective shipping solution.
     • Express Shipping: For customers who require faster delivery, we offer express shipping, which delivers orders within 2-3 business days. Please note that additional charges may apply for this service.
     • International Shipping: We are pleased to offer international shipping to select countries. Shipping times may vary depending on the destination, customs processes, and local postal services.

3. Shipping Costs:

   • The shipping cost for your order will be calculated based on factors such as the destination, shipping method selected, and the weight and dimensions of the package. The shipping charges will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.

4. Order Tracking:

   • We provide order tracking for all shipped orders. Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can conveniently track your order's progress on our website or through the selected shipping carrier's website.

5. Shipping Address:

   • Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or undelivered orders due to incorrect or incomplete addresses. If you need to make any changes to your shipping address, please contact our customer service as soon as possible.

6. Customs and Duties:

   • For international orders, please note that additional customs duties, taxes, and fees may be levied by the destination country's customs authorities. These charges are the responsibility of the recipient and are beyond our control. We recommend contacting your local customs office for further information regarding applicable fees and regulations.

7. Shipping Insurance:

   • We take utmost care in packaging and shipping your jewelry orders to ensure their safe arrival. However, for added peace of mind, we offer shipping insurance for an additional fee. This will provide coverage in case of loss, theft, or damage during transit. If you wish to purchase shipping insurance, please contact our customer service before finalizing your order.

If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer service team at:

help@emporio-decor.com 

We are here to help and provide you with a delightful shopping experience.

Welcome to our Contact Us page. We appreciate your interest in our jewelry products and services. Please use the following information to get in touch with us:

Email: help@emporio-decor.com

If you have any questions or concerns about our products or services, please do not hesitate to contact us. We are happy to assist you in any way we can.

If you would like to place an order over the phone, please call us at the number above. Our customer service team is available to take your order Monday through Friday from 9:00am to 5:00pm.

If you prefer to contact us via email, please send your inquiry to the email address above. We aim to respond to all inquiries within 24 hours.

If you need to return a product, please contact us to initiate the return process. We offer a 30-day return policy for all our products.

Thank you for your interest in our products and services. We look forward to hearing from you.